Why are my transfers slow?

Transfers can be slow for several reasons, but generally this is due to your network conditions.

Internet Connection

In order to test your connection speed, open www.speedtest.net, and begin a test. If you are receiving a file, your download speed will indicate the expected speed of your transfer. If you are sending, the upload speed would serve as the correct benchmark.

Once you are sure about your speed, you can check the expected transfer time for your files by entering your transfer size and speed here. if this differs from how long you expect your transfer to take, please contact support from the Settings menu of your app by selecting 'Report a Problem.'

Mobile Data and 3G

3G networks are often significantly slower than WiFi networks. For several reasons, mobile networks in general can be unstable. If you are transferring over 3G, please try to connect to a 4G/LTE or WiFi network to see if this has an impact on your transfer speed.

WiFi

Many WiFi networks operate around a 2GHz frequency range. If your WiFi network is one of many in a crowded WiFi zone such as an urban office building or an apartment building, it's possible that your WiFi network suffers from stability problems and data packet loss. 

You can try connecting to a wired LAN or changing the frequency of your WiFi network to 5GHz in order to improve its stability.

"Cloud Buffering"

At the moment, when you send a transfer to another user, but your recipient does not accept the transfer, Infinit will temporarily store a part of the transfer (or in some cases, the entire transfer) in the cloud until the recipient accepts. 

In the case your recipient accepts in the middle of this process, they will first connect to the cloud to retrieve parts of the transfer from there first, then connect to the senders device to complete the download. Because of this, a transfer may take longer than if the recipient immediately connects to the sender. 

We will be improving the way Infinit prioritizes the parts of the transfer, progressively.

General Questions

  1. What platforms do you support?
  2. How can Infinit be free and unlimited? And will it stay free?
  3. What happens if I send to someone who is offline?
  4. Can I send files to someone that doesn’t have Infinit installed?
  5. How secure are links?
  6. Can you provide details about your peer-to-peer encryption mechanism?
  7. Can I configure a manual proxy?
  8. How do I connect my contacts to Infinit?
  9. Where do the files go after they’ve been downloaded?
  10. How do I send files and folders?
  11. Can I send files and folders to myself?
  12. How do I receive files?
  13. How do I change my password?
  14. How do I add, remove and manage devices linked to my account?
  15. Will disconnecting from the Internet stop my transfers?
  16. Why do my links not appear in the mobile app?
  17. How do I unsubscribe from emails?
  18. How can I delete my account?
  19. Can I use several email addresses on the same account?
  20. What happens when I send a transfer to an email address?
  21. How does Infinit work?
  22. How long are files available?
  23. How do I delete links?
  24. How many recipients can I add to a transfer?
  25. What are favorites and how do they work?
  26. What is a code and how do I use it?
  27. What happens when I send to a phone number?
  28. How do I pause transfers?
  29. How does Infinit use WiFi and 3G/4G data plans?
  30. What do icons mean in Infinit's mobile apps?
  31. How can I share files that don't appear in Infinit?
  32. How do I set the download folder?
  33. Why are my transfers slow?
  34. Can Infinit auto-upload screenshots?
  35. Where can I download Infinit's apps?
  36. What is your favorite beer?
  37. How do I receive files from someone else?
  38. How do I use Infinit on more than one device?
  39. How do I receive files from myself?
  40. What are the limits of Infinit's free plan?
  41. How do I invite contacts to Infinit?
  42. How do I get my files?

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