Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

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  1. Transfer photosets to albums in iOS PHOTOS.

    It works on my iPAD Air, labelled infinit, but not on my other iPAD Air 2. Is there a setting I am missing? The app says "saving to gallery" but nothing appears in ALBUMS.

    1 vote
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      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • iOS app can not connect to Infinit

      I received a message about a connection issue, so I can't access the app any more.

      5 votes
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        0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

        I’m sorry you’ve encountered a bug that forces a disconnection of Infinit on iOS. In some cases, this is caused because notifications for Infinit have not been enabled. However, in some very rare cases, the app will simply not connect even with notifications enabled. In this case, please support this feature as we are still working on a solution to this issue.

      • Files with same name makes a complete mess!

        I uploaded a file named "Desktop HD.png" few weeks ago (Sketch default name for the exported artboard).

        Today I exported another "Desktop HD.png" and, guess what? When I uploaded an sent the link for my team members everyone answered me "What is this? You already sent this to us..."

        And then I realized that is a bug in files with the same name.

        Fix this, please! :p

        4 votes
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          1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
        • Can't send files on Linux Mint

          Hi, I installed Inifit on Linux Mint, but cannot send files. When I click on the system tray icon, I choose Send files; I choose a file

          5 votes
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            5 comments  ·  Linux  ·  Flag idea as inappropriate…  ·  Admin →
          • Custom domains containing emojis (or any non-ASCII character) don't work

            For example, take the following emoji: http://emojipedia.org/cyclone/ (I cannot paste the emoji directly it breaks Uservoice...).

            I want to use it in a custom domain like this: [CYCLONE].domain.tld. Normally you would convert any non-ASCII character with Punycode and add the prefix "xn--", following RFC 3490 (https://tools.ietf.org/html/rfc3490).
            But in my case, the emoji is replaced by the character ð (Latin small letter Eth) and I cannot remove the custom domain from the branding section (It gives me a "custom domain 🌀.domain.tld not found" error).

            So I have two questions:
            - Can you remove the custom domain I set up…

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thanks for your suggestion. I’m afraid that using emojis in custom domains won’t be possible for some time, although we will keep it in mind. To remove your custom domain, you can log into your profile at https://infinit.io/account, click the Branding section, then click the cross next to your custom domain.

            • Preserve subfolder structure when downloading folders

              Preserve subfolder structure when downloading folders. At present, all photos and other files sorted in subfolders get lumped together with no way to sort them.

              1 vote
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                0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
              • Uploading horribly slow...

                Uploading a file to infinit is horribly slow. It's taken me 2 hours to upload a 6gb file onto your server, but I can download that same file in under 5 mins. I'm on a 1gbps fiber connection btw.

                2 votes
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                  3 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                • 0 pending

                  I am receiving an email from Infinit with pending transfers, but the email states that there are 0 pending transfers

                  1 vote
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                    1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                  • Corrupt video files

                    It corrupts video files when sending thus some video apps are able to play whiles other can't. Tried sending movies from pc to android phone

                    2 votes
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                      2 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                      Sorry for only responding here now!

                      We’ve managed to fix this issue overall. We’re waiting for Apple to approve our update so that the fix can be downloaded in the new version. I’ll get in touch as soon as this is released.

                    • Missing dependency on ubuntu trusty

                      I think libqtwebkit4 package dependency is missing :
                      "/opt/infinit/bin/Infinit: error while loading shared libraries: libQtWebKit.so.4: cannot open shared object file: No such file or directory"

                      1 vote
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                        2 comments  ·  Linux  ·  Flag idea as inappropriate…  ·  Admin →

                        Nice find! It will be fixed in the next release but right now you can create symbolic links for every libQtxxx.so to libQtxxx.so.4.

                        Here is a command to do so (You’ll be asked for your password):
                        > for lib in $(ls /opt/infinit/lib/libQt*.so); do sudo mv $lib $lib.4; done;

                      • Scrolling on Windows isn't working

                        The scroll bar on Infinit for Windows isn't working. I can't see my older transfers.

                        3 votes
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                          3 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

                          Sorry for the late update on this. We’re working on a bug fix for this and hope to have it out in the next version or the following one! Our sincere apologies for the delay!

                        • Handling locked partitions

                          I've found that when I set my download folder inside an (initially) locked partition, using BitLocker, Infinit fails to start with an error: "This application has requested the Runtime to terminate in an unusual way".
                          After I unlock the partition and start Infinit, it works nicely as expected, however it would be smoother to handle locked partitions silently (perhaps waiting for the download location to be unlocked or ask for a new one when necessary).

                          1 vote
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                            0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

                            At the moment, you’re absolutely right. Locked partitions aren’t handled by Infinit. We’ll be plan to add support for these in the near future. In the meantime, for Infinit to work properly, you’ll need to change your download folder to a non-locked partition.

                          • Signing in with Facebook

                            Signing in via facebook causes the app to fail every time but only on android. I've tried this with two different phones and two different versions of android but with the same results. However, the Facebook sign in works perfectly for me on mac, windows, and iOS.

                            1 vote
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                              0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for highlighting this issue. In order to see why the app is crashing, I’ll need to check out your log files. Could you please look for the following to files and email them to me at pat@infinit.io?

                              /mnt/sdcard/Android/data/infinit.android/files/Infinit/PersistentConfigDir/state.log

                              /mnt/sdcard/Android/data/infinit.android/files/Temp/LastCrashLog.txt

                              I’ll get back to you ASAP.

                            • Fix custom domains

                              I was testing the custom domains but found they don't work as described. They're supposed to respond like domain.com/xxxx but you have to put an underscore before like domain.com/_/xxxx to reach your file.
                              Also, if you simply visit domain.com/, there should be either a redirect to a user set location or infinit homepage: you shouldn't load your home under user's domains 'cause SSL and things.

                              3 votes
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                                5 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                                Our apps won’t be able to generate a link with your custom domain until the next update.

                                Until then, you can follow these instructions to send links with your domain.

                                Generate an Infinit link. It will look like https://infinit.io/_/XXXXXX

                                Replace the beginning of your link with your domain and change https to http. It will look like this: http://domain.tld/_/XXXXXX or http://subdomain.domain.tld/_/XXXXXX

                                Our next update will do this for your automatically.

                                We’ll also be changing the redirect for your domain. I’m sorry that this is the case at the moment.

                              • Auto custom domain link

                                The custom domain feature is working pretty well !
                                But it would be way perfecter if the link assigned was with the custom domain and not with the usual one. Not that I don't want to see it's coming from you, but it's a bother to copy and edit the link just before sending it.

                                Keep up the great work !

                                1 vote
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                                  1 comment  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks and sorry for only getting back to you now. This feature is now available on Windows. It will be released on Mac very shortly!

                                • Add options to custom background

                                  The user should be able to choose background-repeat and background-size for covering or tiling images.

                                  5 votes
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                                    2 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for this suggestion. We’ll be considering different ways to customize your background. At the moment, we have a simple option, but we hope to offer more flexibility with this in the near future.

                                  • Slowmotion

                                    Slowmotion video sends like JPG file

                                    1 vote
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                                      0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Improve the Infinit icon on the Mac retina display for higher resolution

                                      Please, increase the resolution of the Infinit toolbar icon on Mac OSX for high resolution screens... On retina it doesn't look good!

                                      7 votes
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                                        started  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 2 votes
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                                          0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Security issue

                                          Norton 360 is indicating that the Windows download for Infinit is unsafe with WS.Reputation.1 Please advise

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thanks for letting us know about the security warning your received. Infinit has been certified by several security software companies including Norton, so this is strange. We’ve contacted Norton to see why this warning is appearing. I’ll share the response with you here once we receive one.

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