Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. It uploads the data if the receiver delays to accept. This uses my internet data. I want to avoid any data using internet.

    Its not an idea. I think its a bug. Whenever I try and share files, if the use delays to accept the files then these files are getting uploaded which consumes my internet data. I do not want that.

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        1 comment  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
      • Windows 10 .. forever trying to connect

        On Windows 10, I can't log in with my main account it will forever try connecting with no result
        If i sign up with another email it easily logs in
        where is the problem ?

        9 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          12 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
        • Reset password does not recognize e-mail, but facebook sign-in says e-mail is taken

          When logging in after some time of inactivity, I could not remember my password and so had trouble logging in. I tried resetting my password, but both the website and the client say that my e-mail does not have an account. I know I do, and this is confirmed by the fact that trying to sign in through Facebook gives the error that an account already exists at the e-mail address. As a lifetime premium member, I would really like to have my account fixed so I can use it once again.

          My e-mail is: marinopedia@hotmail.com

          I have been having…

          2 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
          • Paused transfer stuck - can't cancel from either computer

            About a year ago I tried transferring one file from my computer to another account, and the transfer never went through. It appears as "paused" to this day, always sitting at the top of the app. If I click resume, after a moment it says "your transfer has been cancelled". Same thing if I click cancel. But it always comes back after a restart.
            Any help?
            Thanks!

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
            • quit infinit membership

              I can't find the way to cancel my membership. I get charge every month for a service I no longer want. Please HELP.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
              • og meta tags don't work for macOS / iOS messages

                The picture preview doesn't work in iMessage for Mac and iOS on the new iOS 10 which added support for og tags.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                • Stop working. Unable login DAMN

                  Stop working ipad air & iphone se ios 9.3.2.
                  Blocked at login page.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Can't share from some apps on Android

                    Tried Chrome, Pocket and Keep. All three cause Infinit to just open on my past transfers tab, I can't pick a device to send anything from these apps (it just brings up my image files).

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                    • Custom domain can't find files

                      I've added a custom domain to my infinit account, but the link I get from the app results in a "There doesn't seem to be any files here." error. If I change the URL from my custom domain to the infinit.io link and it works. I go go to my custom domain, it drops me off at the infinit home page so I don't think my DNS is set up incorrectly.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Transfers appear as cancelled on Windows app though nobody cancelled them

                        This issue affects the Windows app right after it recovered from the login loop bug, but my android devices do show those transfers as pending and not as cancelled. Tried resending on Windows but it always appears as cancelled.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                        • Invitations doesn´t work.

                          I send a file to my colleage hola@weareborneo.com, he downloaded and installed the app but I didn´t get up my storage.

                          2 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                          • No file on Android phone although notification received

                            When I send a file from my Windows 10 computer to my Android phone (Galaxy S6,) the phone gives me a notification of an incoming transfer. However, when I open the app there is nothing there.

                            2 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                            • Not sending files with Windows 10

                              I recently moved from Windows 7 to Windows 10, and after installing Infinit, I confirmed that files are not being sent from Windows 10 to Android or another Windows 10 user. Notification is received, but file is never uploaded from sender with Windows 10. I tried several laptops, un-installing/re-installing Infinit without success. Very sadly, I had to use an alternative software to Infinit. Please fix the problem.

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • It's not downloading...

                                It's not working when i need it the most. It stops after i press play when it downloads around 100-200Mb. It's annoying and very slow.

                                4 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  3 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                                • windows 10 can't open Infinit, it's infinit.exe icon is nothing

                                  it's infinit.exe icon is nothing, i click it, and no reaction.

                                  1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Infinit stops launching at login

                                    App simply doesn't open on a Windows Laptop - it shows login is in progress but it never ends

                                    15 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      16 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                                    • STOP opening Infinit every time I log in to my Mac

                                      Or how do I stop it ?
                                      Infinit should have MUCH better Preferences for their customers
                                      REALLY poor

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Infinite delivery to mail not working

                                        When i send a file to a mail address, the mailbox simply does not receive anything. I've the free plan. And i've also checked the spam folder.

                                        2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Current Bugs

                                          Feedback and Knowledge Base