Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

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  1. Add options to custom background

    The user should be able to choose background-repeat and background-size for covering or tiling images.

    5 votes
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      2 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks for this suggestion. We’ll be considering different ways to customize your background. At the moment, we have a simple option, but we hope to offer more flexibility with this in the near future.

    • iOS app can not connect to Infinit

      I received a message about a connection issue, so I can't access the app any more.

      5 votes
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        0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

        I’m sorry you’ve encountered a bug that forces a disconnection of Infinit on iOS. In some cases, this is caused because notifications for Infinit have not been enabled. However, in some very rare cases, the app will simply not connect even with notifications enabled. In this case, please support this feature as we are still working on a solution to this issue.

      • 4 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →

          Hi everyone. If you are getting a runtime error on Windows, can you please locate the folder C:/Users/[Your Username]/.infinit? Zip the .infinit directory and email it to us at support@infinit.io. This contains your app’s logs, and will offer us a better idea of what’s preventing the app from running. We can let you know what to do to get Infinit to run after looking at that.

        • Infinit tries to connect all the time at the start

          my problem is, that Infint can't start

          it always says "trying to connect"

          10 votes
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            4 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

            Hi there, If Infinit isn’t able to log in automatically, we’ll need to take a look at your log files to recommend the best solution. Could you please navigate to C:/Users/[Your Username] and locate a folder called .infinit? When you do can you zip that folder and email it to me at pat@infinit.io?

            Cheers

          • iOS notification comes up twice

            iOS notification comes up twice on lock screen, the second immediately after the first one, when it receives a notification for a single upload

            1 vote
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              0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

              Thanks for pointing this out. We’ll definitely take a look at why this might be the case. To help us out, could you please report a problem from the settings menu in the app and note that you get the double notification on the lock screen please?

            • Custom domains containing emojis (or any non-ASCII character) don't work

              For example, take the following emoji: http://emojipedia.org/cyclone/ (I cannot paste the emoji directly it breaks Uservoice...).

              I want to use it in a custom domain like this: [CYCLONE].domain.tld. Normally you would convert any non-ASCII character with Punycode and add the prefix "xn--", following RFC 3490 (https://tools.ietf.org/html/rfc3490).
              But in my case, the emoji is replaced by the character ð (Latin small letter Eth) and I cannot remove the custom domain from the branding section (It gives me a "custom domain 🌀.domain.tld not found" error).

              So I have two questions:
              - Can you remove the custom domain I set up…

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks for your suggestion. I’m afraid that using emojis in custom domains won’t be possible for some time, although we will keep it in mind. To remove your custom domain, you can log into your profile at https://infinit.io/account, click the Branding section, then click the cross next to your custom domain.

              • Signing in with Facebook

                Signing in via facebook causes the app to fail every time but only on android. I've tried this with two different phones and two different versions of android but with the same results. However, the Facebook sign in works perfectly for me on mac, windows, and iOS.

                1 vote
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                  0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

                  Thanks for highlighting this issue. In order to see why the app is crashing, I’ll need to check out your log files. Could you please look for the following to files and email them to me at pat@infinit.io?

                  /mnt/sdcard/Android/data/infinit.android/files/Infinit/PersistentConfigDir/state.log

                  /mnt/sdcard/Android/data/infinit.android/files/Temp/LastCrashLog.txt

                  I’ll get back to you ASAP.

                • Slowmotion

                  Slowmotion video sends like JPG file

                  1 vote
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                    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
                  • Security issue

                    Norton 360 is indicating that the Windows download for Infinit is unsafe with WS.Reputation.1 Please advise

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thanks for letting us know about the security warning your received. Infinit has been certified by several security software companies including Norton, so this is strange. We’ve contacted Norton to see why this warning is appearing. I’ll share the response with you here once we receive one.

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