Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

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  1. Couldn't log you in.

    Hello, starting from today I got this message wherever I try to login. How can it be? Passwords are saved, it's bouncing me from windows, the iOs app and chrome on win too. I didn't do anything new in the account. What is that?
    Logged in with my mail and not with fb because my fb mail has been blocked because I mistakingly sent an invitation to myself.
    Anyone can help?
    thanks in advance,
    Fabrizio

    15 votes
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      1 comment  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →
    • Infinit stops launching at login

      App simply doesn't open on a Windows Laptop - it shows login is in progress but it never ends

      15 votes
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        16 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
      • Infinit tries to connect all the time at the start

        my problem is, that Infint can't start

        it always says "trying to connect"

        10 votes
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          4 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

          Hi there, If Infinit isn’t able to log in automatically, we’ll need to take a look at your log files to recommend the best solution. Could you please navigate to C:/Users/[Your Username] and locate a folder called .infinit? When you do can you zip that folder and email it to me at pat@infinit.io?

          Cheers

        • Windows 10 .. forever trying to connect

          On Windows 10, I can't log in with my main account it will forever try connecting with no result
          If i sign up with another email it easily logs in
          where is the problem ?

          9 votes
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            12 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
          • Improve the Infinit icon on the Mac retina display for higher resolution

            Please, increase the resolution of the Infinit toolbar icon on Mac OSX for high resolution screens... On retina it doesn't look good!

            7 votes
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              started  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • iOS app can not connect to Infinit

              I received a message about a connection issue, so I can't access the app any more.

              5 votes
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                0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

                I’m sorry you’ve encountered a bug that forces a disconnection of Infinit on iOS. In some cases, this is caused because notifications for Infinit have not been enabled. However, in some very rare cases, the app will simply not connect even with notifications enabled. In this case, please support this feature as we are still working on a solution to this issue.

              • Can't send files on Linux Mint

                Hi, I installed Inifit on Linux Mint, but cannot send files. When I click on the system tray icon, I choose Send files; I choose a file

                5 votes
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                  5 comments  ·  Linux  ·  Flag idea as inappropriate…  ·  Admin →
                • Add options to custom background

                  The user should be able to choose background-repeat and background-size for covering or tiling images.

                  5 votes
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                    2 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                    Thanks for this suggestion. We’ll be considering different ways to customize your background. At the moment, we have a simple option, but we hope to offer more flexibility with this in the near future.

                  • 4 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi everyone. If you are getting a runtime error on Windows, can you please locate the folder C:/Users/[Your Username]/.infinit? Zip the .infinit directory and email it to us at support@infinit.io. This contains your app’s logs, and will offer us a better idea of what’s preventing the app from running. We can let you know what to do to get Infinit to run after looking at that.

                    • I HAVE THE SAME PROBLEM WHATS GOING ON ?

                      On Windows 7, I can't log in with my main account it will forever try connecting with no result

                      4 votes
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                        1 comment  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                      • Invites not working

                        Hello, I sent 2 invites to friends from my client access, they recieved it, downloaded the software and we transfered a file ...and those invites are not taken into account in order to get the Plus plan for free. No invites show on my client Referral area. Can you help ? Thx

                        4 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Uploads not getting done with two ticks as received, even though the file is totally uploaded

                          Many a times i'm unable to complete the upload, at the end of the upload i am getting an error with cross and single tick and full completed blue circle and it keeps on trying to upload but repeatedly gets to the same error, i hope you will resolve the bug, its very painful that after the upload it doesn't gets through loosing all the data wasted.

                          4 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Better support times

                            I've sent a couple of support requests with no response (not even a confirmation email). As they're requests for subscription support you're actually losing money by not responding.

                            4 votes
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                              0 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                            • Auto-resize avatar

                              Hello, I tried to add an avatar to my account to be used for the Infinit app, however. Well, my image is totally badly framed by the process. It seems the "add avatar" function does not resize the image and does not center it at all.

                              Of course, the personal images can be edited manually before being imported but it is a very unnecessarily hassle for the users...

                              This is the first time from many software companies that this happens to me. You should fix it so that the experience gets more simple for the user. Please head over to…

                              4 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Files with same name makes a complete mess!

                                I uploaded a file named "Desktop HD.png" few weeks ago (Sketch default name for the exported artboard).

                                Today I exported another "Desktop HD.png" and, guess what? When I uploaded an sent the link for my team members everyone answered me "What is this? You already sent this to us..."

                                And then I realized that is a bug in files with the same name.

                                Fix this, please! :p

                                4 votes
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                                  1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                                • It's not downloading...

                                  It's not working when i need it the most. It stops after i press play when it downloads around 100-200Mb. It's annoying and very slow.

                                  4 votes
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                                    3 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Scrolling on Windows isn't working

                                    The scroll bar on Infinit for Windows isn't working. I can't see my older transfers.

                                    3 votes
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                                      3 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

                                      Sorry for the late update on this. We’re working on a bug fix for this and hope to have it out in the next version or the following one! Our sincere apologies for the delay!

                                    • No icon on the system tray on Ubuntu.

                                      Installed the deb, but when starting the prog no icon on the system tray.

                                      3 votes
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                                        1 comment  ·  Linux  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fix custom domains

                                        I was testing the custom domains but found they don't work as described. They're supposed to respond like domain.com/xxxx but you have to put an underscore before like domain.com/_/xxxx to reach your file.
                                        Also, if you simply visit domain.com/, there should be either a redirect to a user set location or infinit homepage: you shouldn't load your home under user's domains 'cause SSL and things.

                                        3 votes
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                                          5 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                                          Our apps won’t be able to generate a link with your custom domain until the next update.

                                          Until then, you can follow these instructions to send links with your domain.

                                          Generate an Infinit link. It will look like https://infinit.io/_/XXXXXX

                                          Replace the beginning of your link with your domain and change https to http. It will look like this: http://domain.tld/_/XXXXXX or http://subdomain.domain.tld/_/XXXXXX

                                          Our next update will do this for your automatically.

                                          We’ll also be changing the redirect for your domain. I’m sorry that this is the case at the moment.

                                        • Corrupt video files

                                          It corrupts video files when sending thus some video apps are able to play whiles other can't. Tried sending movies from pc to android phone

                                          2 votes
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                                            2 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →

                                            Sorry for only responding here now!

                                            We’ve managed to fix this issue overall. We’re waiting for Apple to approve our update so that the fix can be downloaded in the new version. I’ll get in touch as soon as this is released.

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