Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

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  1. Infinit stops launching at login

    App simply doesn't open on a Windows Laptop - it shows login is in progress but it never ends

    15 votes
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      16 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
    • Infinit tries to connect all the time at the start

      my problem is, that Infint can't start

      it always says "trying to connect"

      10 votes
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        4 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

        Hi there, If Infinit isn’t able to log in automatically, we’ll need to take a look at your log files to recommend the best solution. Could you please navigate to C:/Users/[Your Username] and locate a folder called .infinit? When you do can you zip that folder and email it to me at pat@infinit.io?

        Cheers

      • Windows 10 .. forever trying to connect

        On Windows 10, I can't log in with my main account it will forever try connecting with no result
        If i sign up with another email it easily logs in
        where is the problem ?

        9 votes
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          12 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
        • Scrolling on Windows isn't working

          The scroll bar on Infinit for Windows isn't working. I can't see my older transfers.

          3 votes
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            3 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

            Sorry for the late update on this. We’re working on a bug fix for this and hope to have it out in the next version or the following one! Our sincere apologies for the delay!

          • Reset password does not recognize e-mail, but facebook sign-in says e-mail is taken

            When logging in after some time of inactivity, I could not remember my password and so had trouble logging in. I tried resetting my password, but both the website and the client say that my e-mail does not have an account. I know I do, and this is confirmed by the fact that trying to sign in through Facebook gives the error that an account already exists at the e-mail address. As a lifetime premium member, I would really like to have my account fixed so I can use it once again.

            My e-mail is: marinopedia@hotmail.com

            I have been having…

            2 votes
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              0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
            • I HAVE THE SAME PROBLEM WHATS GOING ON ?

              On Windows 7, I can't log in with my main account it will forever try connecting with no result

              1 vote
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                0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    1 comment  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                  • Infinit has constantly high CPU use while idle

                    I run infinit.io on Windows 8.1, with a i7-4860HQ @ 2.4GHz quad core processor. infinit.io constantly uses 25% - 30% CPU while it is idle. Please address this issue, there is no reason for such a constant usage while idle.

                    1 vote
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                      0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bug looking for somebody

                      When I look for someone and write his full name, I can't find him although if I write his email, this works.

                      1 vote
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                        0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                      • windows 10 can't open Infinit, it's infinit.exe icon is nothing

                        it's infinit.exe icon is nothing, i click it, and no reaction.

                        1 vote
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                          0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                        • Handling locked partitions

                          I've found that when I set my download folder inside an (initially) locked partition, using BitLocker, Infinit fails to start with an error: "This application has requested the Runtime to terminate in an unusual way".
                          After I unlock the partition and start Infinit, it works nicely as expected, however it would be smoother to handle locked partitions silently (perhaps waiting for the download location to be unlocked or ask for a new one when necessary).

                          1 vote
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                            0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →

                            At the moment, you’re absolutely right. Locked partitions aren’t handled by Infinit. We’ll be plan to add support for these in the near future. In the meantime, for Infinit to work properly, you’ll need to change your download folder to a non-locked partition.

                          • Transfers appear as cancelled on Windows app though nobody cancelled them

                            This issue affects the Windows app right after it recovered from the login loop bug, but my android devices do show those transfers as pending and not as cancelled. Tried resending on Windows but it always appears as cancelled.

                            1 vote
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                              0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
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