Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Files with same name makes a complete mess!

    I uploaded a file named "Desktop HD.png" few weeks ago (Sketch default name for the exported artboard).

    Today I exported another "Desktop HD.png" and, guess what? When I uploaded an sent the link for my team members everyone answered me "What is this? You already sent this to us..."

    And then I realized that is a bug in files with the same name.

    Fix this, please! :p

    4 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
    • It's not downloading...

      It's not working when i need it the most. It stops after i press play when it downloads around 100-200Mb. It's annoying and very slow.

      4 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        3 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
      • Infinite delivery to mail not working

        When i send a file to a mail address, the mailbox simply does not receive anything. I've the free plan. And i've also checked the spam folder.

        2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
        • og meta tags don't work for macOS / iOS messages

          The picture preview doesn't work in iMessage for Mac and iOS on the new iOS 10 which added support for og tags.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
          • 0 pending

            I am receiving an email from Infinit with pending transfers, but the email states that there are 0 pending transfers

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
            • Paused transfer stuck - can't cancel from either computer

              About a year ago I tried transferring one file from my computer to another account, and the transfer never went through. It appears as "paused" to this day, always sitting at the top of the app. If I click resume, after a moment it says "your transfer has been cancelled". Same thing if I click cancel. But it always comes back after a restart.
              Any help?
              Thanks!

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
              • 'Send with Infinit' hotkey does not work

                I tried changing the hotkey for 'send with infinit' as you can see here : http://i.imgur.com/lOjZ2S0.png

                But that does not work. I tried quitting and entering Infinit again and also tried restarting my laptop but neither of this helped. This hotkey is not taken by anything else and I also tried other hotkeys and neither of them worked.

                I don't know what to do and I really want to be able to send someone files quickly with the hotkey but cannot do it.

                Thank you for any help on the matter.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi. Thanks for posting about this in our forum. It seems that Apple has recently begun using our command+shift+I shortcut to open iCloud Drive, which we weren’t aware of. The way this has been changed has completely broken the ability to set a shortcut for sending files. We’re looking into this right now and hope to have a fix in the next update. Our apologies for the inconvenience.

                • It uploads the data if the receiver delays to accept. This uses my internet data. I want to avoid any data using internet.

                  Its not an idea. I think its a bug. Whenever I try and share files, if the use delays to accept the files then these files are getting uploaded which consumes my internet data. I do not want that.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                  • STOP opening Infinit every time I log in to my Mac

                    Or how do I stop it ?
                    Infinit should have MUCH better Preferences for their customers
                    REALLY poor

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                    • quit infinit membership

                      I can't find the way to cancel my membership. I get charge every month for a service I no longer want. Please HELP.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                      • Don't see your idea?

                      Current Bugs

                      Feedback and Knowledge Base