Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

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  1. iOS app can not connect to Infinit

    I received a message about a connection issue, so I can't access the app any more.

    5 votes
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      0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

      I’m sorry you’ve encountered a bug that forces a disconnection of Infinit on iOS. In some cases, this is caused because notifications for Infinit have not been enabled. However, in some very rare cases, the app will simply not connect even with notifications enabled. In this case, please support this feature as we are still working on a solution to this issue.

    • can't get app to work on my iOS macbook. downloads and then doesn't do anything when trying to start it..

      can't get app to work on my iOS macbook. downloads and installs fine, but doesn't open

      2 votes
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        1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
      • 2 votes
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          0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
        • Slowmotion

          Slowmotion video sends like JPG file

          1 vote
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            0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
          • Preserve subfolder structure when downloading folders

            Preserve subfolder structure when downloading folders. At present, all photos and other files sorted in subfolders get lumped together with no way to sort them.

            1 vote
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              0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
            • Report Issues in iPhone by Customer Service Number

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              http://www.tophotlines.com/iphone-customer-service

              1 vote
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                0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
              • iOS notification comes up twice

                iOS notification comes up twice on lock screen, the second immediately after the first one, when it receives a notification for a single upload

                1 vote
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                  0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

                  Thanks for pointing this out. We’ll definitely take a look at why this might be the case. To help us out, could you please report a problem from the settings menu in the app and note that you get the double notification on the lock screen please?

                • 0 votes
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                    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
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