Current Bugs

This forum is specifically related to the current bugs on Infinit. You can report a bug or support a bug fix request to stay informed about its progress. Please note that some bugs may take significantly longer to fix due either to their complexity or a low frequency fo occurrence. Our team will be as transparent as possible on all of these factors.

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  1. check my credit score 100%

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    1 vote
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      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
    • hotmail customer support @ 1-888-220-8522

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      1 vote
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        0 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →
      • Infinit appp steals control of shortcuts.

        Infinit appp steals control of shortcuts. In Pro Tools we use the shortcut SHIFT+ALT+3 very frequently, when infinit app is open, it won't work and infinite makes a beep sound. Must fix this asap or can not work professionally and use infinit

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Uploads not getting done with two ticks as received, even though the file is totally uploaded

          Many a times i'm unable to complete the upload, at the end of the upload i am getting an error with cross and single tick and full completed blue circle and it keeps on trying to upload but repeatedly gets to the same error, i hope you will resolve the bug, its very painful that after the upload it doesn't gets through loosing all the data wasted.

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Connect to Facebook not working ?

            Hello, I am trying to "Connect my Facebook" from my account online but it doesn't seem to trigger anything. Is that a bug ?

            http://hpics.li/e56166f

            2 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Auto-resize avatar

              Hello, I tried to add an avatar to my account to be used for the Infinit app, however. Well, my image is totally badly framed by the process. It seems the "add avatar" function does not resize the image and does not center it at all.

              Of course, the personal images can be edited manually before being imported but it is a very unnecessarily hassle for the users...

              This is the first time from many software companies that this happens to me. You should fix it so that the experience gets more simple for the user. Please head over to…

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Invites not working

                Hello, I sent 2 invites to friends from my client access, they recieved it, downloaded the software and we transfered a file ...and those invites are not taken into account in order to get the Plus plan for free. No invites show on my client Referral area. Can you help ? Thx

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • It uploads the data if the receiver delays to accept. This uses my internet data. I want to avoid any data using internet.

                  Its not an idea. I think its a bug. Whenever I try and share files, if the use delays to accept the files then these files are getting uploaded which consumes my internet data. I do not want that.

                  1 vote
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                    0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      1 comment  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                    • Windows 10 .. forever trying to connect

                      On Windows 10, I can't log in with my main account it will forever try connecting with no result
                      If i sign up with another email it easily logs in
                      where is the problem ?

                      8 votes
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                        12 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                      • Reset password does not recognize e-mail, but facebook sign-in says e-mail is taken

                        When logging in after some time of inactivity, I could not remember my password and so had trouble logging in. I tried resetting my password, but both the website and the client say that my e-mail does not have an account. I know I do, and this is confirmed by the fact that trying to sign in through Facebook gives the error that an account already exists at the e-mail address. As a lifetime premium member, I would really like to have my account fixed so I can use it once again.

                        My e-mail is: marinopedia@hotmail.com

                        I have been having…

                        2 votes
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                          0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                        • Paused transfer stuck - can't cancel from either computer

                          About a year ago I tried transferring one file from my computer to another account, and the transfer never went through. It appears as "paused" to this day, always sitting at the top of the app. If I click resume, after a moment it says "your transfer has been cancelled". Same thing if I click cancel. But it always comes back after a restart.
                          Any help?
                          Thanks!

                          1 vote
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                            0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                          • og meta tags don't work for macOS / iOS messages

                            The picture preview doesn't work in iMessage for Mac and iOS on the new iOS 10 which added support for og tags.

                            1 vote
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                              0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                            • quit infinit membership

                              I can't find the way to cancel my membership. I get charge every month for a service I no longer want. Please HELP.

                              1 vote
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                                0 comments  ·  Mac  ·  Flag idea as inappropriate…  ·  Admin →
                              • Stop working. Unable login DAMN

                                Stop working ipad air & iphone se ios 9.3.2.
                                Blocked at login page.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can't share from some apps on Android

                                  Tried Chrome, Pocket and Keep. All three cause Infinit to just open on my past transfers tab, I can't pick a device to send anything from these apps (it just brings up my image files).

                                  1 vote
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                                    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Custom domain can't find files

                                    I've added a custom domain to my infinit account, but the link I get from the app results in a "There doesn't seem to be any files here." error. If I change the URL from my custom domain to the infinit.io link and it works. I go go to my custom domain, it drops me off at the infinit home page so I don't think my DNS is set up incorrectly.

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Transfers appear as cancelled on Windows app though nobody cancelled them

                                      This issue affects the Windows app right after it recovered from the login loop bug, but my android devices do show those transfers as pending and not as cancelled. Tried resending on Windows but it always appears as cancelled.

                                      1 vote
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                                        0 comments  ·  Windows  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Invitations doesn´t work.

                                        I send a file to my colleage hola@weareborneo.com, he downloaded and installed the app but I didn´t get up my storage.

                                        2 votes
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                                          0 comments  ·  All Platforms  ·  Flag idea as inappropriate…  ·  Admin →
                                        • No file on Android phone although notification received

                                          When I send a file from my Windows 10 computer to my Android phone (Galaxy S6,) the phone gives me a notification of an incoming transfer. However, when I open the app there is nothing there.

                                          2 votes
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                                            1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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